Viora Express Logistics LLC ("Viora", "we", "us", or "our") provides freight forwarding, customs clearance, warehousing, and supply chain services across the UAE. This policy explains what personal and shipment data we collect, why we collect it, who we share it with, and the rights you have over it.
To arrange and deliver a shipment, we typically collect:
We use the information above to:
We do not sell your personal data, and we do not use shipment data for unrelated marketing without your consent.
Moving cargo across borders requires coordination with third parties. Depending on your shipment, we may share relevant information with:
We only share what is necessary for these parties to perform their role in your shipment, and we do not sell your data to third parties for their own marketing purposes.
Because freight forwarding is inherently cross-border, information relating to your shipment may be transferred to, and processed in, countries outside the UAE — for example, the origin or destination country of your cargo, or the location of a carrier or customs authority involved in your shipment. Where this happens, we take reasonable steps to ensure your data continues to be handled securely and in line with this policy.
We retain shipment, customs, and billing records for as long as required to fulfil the service, meet our contractual obligations, and satisfy UAE customs, tax, and other legal record-keeping requirements. Once this period ends, information is securely deleted or anonymized.
Our website may use cookies or similar technologies to remember basic preferences and understand how visitors use the site, so we can improve navigation and content. You can control or disable cookies through your browser settings; doing so may affect some website functionality.
We apply reasonable administrative, technical, and physical safeguards to protect the personal and shipment data we hold from unauthorized access, loss, misuse, or disclosure. No method of transmission or storage is completely secure, but we work to keep your data appropriately protected throughout the shipment lifecycle.
Subject to applicable law — including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data — you may have the right to request access to, correction of, or deletion of your personal data, and to object to or restrict certain processing. To exercise any of these rights, contact us using the details below.
Our website may link to third-party sites (such as carrier tracking portals or social media). We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies separately.
We may update this policy from time to time to reflect changes in our services or legal requirements. The "Last updated" date at the top of this page reflects the most recent revision.
If you have questions about this policy or how your data is handled, contact us at: